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FAQ

 

Frequently Asked Questions

What is Coco & Eve?

Coco & Eve is a super amazing luxury hair masque that will work to strengthen, repair, and restore your hair.... so it's “Like a Virgin”... AGAIN!

How does the hair treatment work?

Our ingredients work in harmony so that the masque has these 5 amazing benefits in 1.
1-Rejuvenate and revive parched hair, damaged by styling, heat, dyes and the environment.
2-Deeply condition to replenish lost moisture to hydrate even the thirstiest of tresses.
3-Improve texture and shine for silky soft, amazing hair.
4-Restore hair to its pure virgin state to treat split ends and tame that pesky frizz.
5-See and feel the difference after just one wash. Literally transform your hair in just 10 minutes!

How do I apply?

1. Shampoo your hair as normal, ideally using a sulfate-free shampoo.
2. Evenly distribute a generous amount of product to your towel dried hair and brush through with the tangle tamer.
3. Leave for 5 to 10 minutes then rinse with warm water.
4. For dry hair, use 2-3 times a week, for normal hair, 1-2 times a week and for oily hair just once a week and focus the product towards the ends of the hair and avoid the scalp!

How long does the application take?

It's very quick! It only takes a minute or less to apply.

How long do I leave the masque in for?

The masque should be left on your hair for 5 to 10 minutes (though you can even leave it in for longer, for even better results!)

Can I apply the hair mask to dry hair?

Yes! If you’re willing to make a time commitment, apply your mask to dry hair and let it absorb for about 20 minutes (this is a great Sunday morning activity before you take a shower!)

Can I sleep in the hair mask?

Absolutely. If you think your hair is particularly dry, try sleeping in our hair masque. SIMPLY apply the mask at the end of your shower (or apply it to dry hair) and cover with a shower cap or silk scarf that you don’t mind using for this purpose. Rinse out in the morning and you’ll have silky soft hair!

Do I still need to shampoo/condition after?

You always need to shampoo your hair before you use our masque to make it clean and prepped for our miracle masque, we recommend using sulfate free shampoo since sulfates (which make your hair foam) are incredibly drying. Our masque replaces your normal conditioner so you don't need to apply anything else after it. Maybe just some serum once it's dry to lock in the masque!

Is it suitable for thin hair?

Yes - our hair masque is suitable for all hair types.

How big is the jar?

Our masque is 212ml/7.2 fl.

How long will a jar of the masque last?

This will depend on how much product you use per application, how long your hair is and how frequently you apply the masque. If using a tablespoon of product per application, you can expect the jar to last roughly 12 uses.

When do I use the brush provided, before or after application?

During! When applying the masque you should comb it through to the ends to make sure you’ve applied it to every last strand. You can also use it like a normal brush as it's perfect to glide through your hair. Our Coco & Eve tangle tamer has a special 2-tiered bristle technology, to detangle with minimal breakage and damage, so we really encourage using this brush instead of other brushes which can be harmful to your locks.

Will this hair masque really repair split ends?

Nothing will repair split ends but our masque is your best bet to prevent them from occurring. Your ends are the most fragile part of your hair so always concentrate the product on the ends of your hair as they are most likely the part that needs the most lovin'!

Will my hair be greasy after?

Nope our unique formula moisturises and conditions without weighing your hair down or making it greasy. But don’t go overboard with the application – a little goes a long way.

It is tested on animals?

Absolutely NOT!! We love our furry friends and are cruelty-free so we do NOT test on animals.

Are your products gluten free?

Yes, all of our products are gluten free.

Are your products 100% vegan?

Yes our masque is 100% vegan!

Do your products contain any animal components or by-products?

Coco & Eve does NOT contain any animal components and/or by-products.

Does your hair masque contain sulfates?

Nope, our hair masque is sulfate, phthalates and paraben free! (so no nasty bits like other over-the-counter treatments or masques.)

Is the masque okay to use with chemically straightened/dyed hair?

Yes! It will actually really benefit damaged hair from dyes, heat, styling and chemicals by repairing, nourishing and strengthening it.

Where do you source your materials from?

Our ingredients are sourced from Bali, Hawaii and the US. We work with local specialists and thoroughly research our producers and ingredients to make sure we only use quality ethical ingredients.

Where is Coco & Eve manufactured?

Our masque is produced in the USA.

What is the shelf life of your products?

Our products do have a typical shelf life of 24 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer.

Any storage tips?

Store below 30 °C and keep the jar sealed tight when not in use.

Do you guarantee results?

Yes! You just have to look at www.cocoandeve.com/reviews to see real results from real customers and read our incredible reviews to see that it really is a miracle product and does really work!

Is it suitable for males?

Yes! Our masque is for everyone!

Can it be used on children?

Yes! Our masque is for everyone! Though always best to help children apply to avoid getting it in eyes etc.

Is the Towel Wrap safe to wash/dry?

Yes it is safe to wash, we recommend doing do so on a cold cycle. Tumble dry on low heat. Do not iron.

What size is the Towel Wrap?

The wrap is wide enough for the thickest of tresses! Length - 66cm, max width when flat - 27cm.

What is the Towel Wrap made of?

Super absorbent microfibre blend! 75% polyester and 25% polyamide.

Is the towel wrap colour fast?

Yes, be sure to follow our care instructions above and wash with similar colours (e.g not in a white wash!)

How do I use the Towel Wrap?

  1. Hold the Towel Wrap with both hands with the button facing upwards.
  2. Tip head and hair forwards and position around the back of the head until the Towel Wrap is fully covering the hair.
  3. Gather hair inside the towel wrap and twist the front section several times into a coil.
  4. Bring the twist round to the nape of the neck and loop the elastic around the button.

Will the Towel Wrap affect my curls?

Absolutely, in the best way possible! The towel wrap will help to wick away excess moisture without the need for excess heat styling that causes damage to curls.

How much is delivery?

Absolutely FREE! We ship all over the world for FREE!!!!

Where is your office based?

Our office is based in London.
Coco & Eve
6th Floor
1 St Katharine's Way,
St Katharine's & Wapping,
London
E1W 1UN

Are you looking for resellers?

Please contact wholesale@cocoandeve.com for questions regarding reselling!

Do you have any discounts?

Keep a beady eye on @cocoandeve on instagram and facebook for all our latest offers! Make sure you are subscribed to our newsletter to be the first to know when we have a sale!

How will I know if my order was received?

After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.
Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.

Is Coco & Eve available to buy at my local drugstore?

Not yet! We are only available on cocoandeve.com at the moment! But stay tuned and keep an eye on @cocoandeve on instagram and facebook for all our latest offers! Make sure you are also subscribed to our newsletter to be the first to know when we are selling in stores!

Can I receive trial samples?

Sadly we don't offer trial samples at the moment. Though we offer a 100% money back guarantee - so if you're not happy, simply return your jar to us and we will give you a full refund as soon as possible!

How does your 100% money back guarantee work?

If you haven’t seen results once you finish your jar or are not satisfied with Coco & Eve then we offer a full refund! Once we receive this we will process your refund asap. Please contact hello@cocoandeve.com to find out how to get a refund!

Ingredients

Our amazing luxury hair masque is created using 5 key ingredients: coconut, fig, shea butter, argan oil and linseed. For a full ingredient breakdown see the following ingredients:

aqua (water), cetearyl alcohol, cocos nucifera (coconut) fruit extract, dimethicone, behentrimonium chloride, parfum, glycerin, cetyl alcohol, sodium benzoate, ficus carica (fig) fruit extract, argania spinosa (argan) kernel oil, shea butter ethyl esters, caryocar brasiliense fruit oil, ricinus communis (castor) seed oil, hydrolyzed linseed extract, leuconostoc/radish root ferment filtrate, phenoxyethanol, cetrimonium chloride, potassium sorbate, ethylhexylglycerin, selaginella lepidophylla extract, saccharomyces/silicon ferment, saccharomyces/iron ferment, saccharomyces/magnesium ferment, saccharomyces/copper ferment, saccharomyces/zinc ferment, tocopherol, lactobacillus ferment, benzyl alcohol, benzyl salicylate, coumarin, limonene, linalool.

Do you ship everywhere?

Pretty much! Though due to delivery restrictions outside our control mean that we cannot deliver to the following countries:

Cuba, Iran, Indonesia, China, Libya, North Korea, The Balkans, Cote d'Ivorie, Congo, Iraq, Liberia, Sudan, Syria, Zimbabwe, Micronesia, Palau, Palestine, Saint Pierre, Pakistan, Lebanon, Nigeria, Romania, Belarus, Miquelon, Tukmenistan, Afghanistan, Albania, Algeria, Angola, Armenia, Azerbaijan, Barbados, Belize, Bermuda, Bosnia And Herzegovina, Brazil, Cayman Islands, Chile, China, Colombia, Congo (Democratic Republic), Dominican Republic, Ecuador, El Salvador, Faroe Islands, Fiji, Gambia, Georgia, Ghana, Gibraltar, Greenland, Honduras, Iceland, Jamaica, Lithuania, Madagascar, Malawi, Martinique, Mauritius, Mexico, Moldava Republic Of, Montenegro, Morocco, Mozambique, Namibia, Panama, Reunion, Russia, Samoa, San Marino, Senegal, Seychelles, Sierra Leone, St. Kitts And Nevis, St. Lucia, Tanzania, United Republic Of, Togo, Trinidad And Tobago, Tuvalu, Uganda, Ukraine, Uzbekistan and Zambia.

How long will it take to receive my order?

Click here to see how long your order will take to reach you!

You will receive a dispatch email when your order is on its way to you. If you don't receive your order in the designated timeframe, please email us at hello@cocoandeve.com and we will get back to you as soon as possible! Please bear in mind that order processing takes 3-4 working days.

How long does Express Shipping take?

There are two options for Express Shipping, which are currently only available in the US.

Overnight delivery takes 1 business day. Orders must be placed before 12 noon PST to arrive by 3 pm PST the following business day. If “Overnight Express Shipping” is selected and the order is placed after 12 noon PST, please expect your order to arrive between 1-2 business days.

2 day Express Shipping will take 1-2 business days to arrive. Orders must be placed before 12 noon PST to arrive at the latest by 3 pm PST 2 business days later. If “2 Day Express Shipping” is selected and the order is placed after 12 noon PST, please expect your order to arrive between 2-3 business days.

Do you do Express Shipping worldwide?

At the moment Express Shipping is available in the US only, including Alaska and Hawaii. Express Shipping is not available for PO Box and APO/FPO addresses.

Is there any cut off time for Express Shipping?

Orders need to be placed by 12 noon PST to arrive the next business day for overnight delivery, and by 12 noon PST to arrive in 1-2 business days for 2 Day Express Shipping.

Can you deliver to PO Box Addresses?

No, Express Shipping is not available for PO Box and APO/FPO addresses.

Do you require a signature upon delivery?

No, a signature is not required upon delivery.

How much is Express Shipping?

Express Shipping cost is based on your location and will be a flat fee calculated at checkout. Please see the range below:

2 Day Express Shipping: $9.95 USD - $13.95 USD
Overnight Express Shipping: $14.95 USD to $20.95 USD

Which carrier do you use for Express Shipping?

Fedex is the carrier used.

What if I'm not happy with my product?

We will replace any damaged products if you return them within 30 days of purchase. Please contact us at: hello@cocoandeve.com to find out how to send damaged products back to our nearest warehouse and we will process the replacement after we receive them.

We believe in our products and want you to have the best possible online shopping experience, so we also offer a 30-day 100% money back guarantee if you’re not happy with our products. We will process your refund after we receive the returned products, provided they are returned within 30 days of purchase. Please contact us at: hello@cocoandeve.com to find out how to send them back to our nearest warehouse. For any products that are not damaged, you will need to pay the cost of the return and we encourage you to use a trackable service as any lost returns cannot be reimbursed.Please always include your order confirmation number in the subject line so we can be super speedy when replying!

 

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